Refund policy

Condition of Gently Used Items

All gently used items are thoroughly inspected for quality and authenticity. However, due to their pre-owned nature, they may feature minor imperfections such as slight discoloration, small flaws, or signs of wear. These characteristics do not affect the overall wearability or authenticity of the item. By purchasing gently used items, you acknowledge and accept these potential imperfections.

Returns & Refunds

14-Day Return Policy

We want you to be completely satisfied with your purchase from Hess & Ellis. If for any reason you are not, we offer a hassle-free 14-day return policy to ensure your peace of mind. Here's how it works:

Returns Eligibility:

  1. Within 14 Days: You have up to 14 days from the date of purchase to initiate a return.
  2. Unused and in Original Condition: The item(s) must be unused, undamaged, and in their original packaging, including all tags, labels, and accessories.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer support team by filling our this form within the 14-day window.
  2. Provide Details: Please provide your order number and a brief reason for the return. This will help us process your return quickly and efficiently.
  3. We will email you a return shipping label. Customers are responsible for the cost of the return shipping label. The cost will be deducted from your refund amount.

Inspection and Refund:

  1. Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. Any item must be returned in their original condition, including any tag(s) if applicable to be eligible for return.
  2. Refund: If the return is approved, we will process your refund using the same payment method you used for the original purchase. Please allow 3-4 business days for the refund to appear in your account.

Questions or Assistance:

If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out to our customer support team via our contact form.Â